Our Statement of Purpose

Introduction

AQT Home Care Services currently offer a unique combination of home, health and care services to Walthamstow community and surrounding areas.

Our service offers personal care, support with daily living tasks and companionship to individuals in vulnerable circumstances, helping them remain in the comfort and familiarity of their own homes.

We also offer dedicated supported living services tailored to individuals needs supplying care and housing to Clients needing support and accommodation packages.

These services will be overseen by 2 Registered Managers, one for the domiciliary element and one for the supported living element

Aims and objectives of the service

At ATQ, our mission is to provide a person-centred, high-quality service that empowers individuals with a range of complex needs to live fulfilling lives. We are committed to promoting choice, dignity, and inclusion across all areas of support, while helping individuals develop skills, build confidence, and enhance their quality of life through independence and self-determination.

We work collaboratively with clients, their families, social workers, carers, local authorities, Integrated Care Boards (ICBs), and other professionals to identify, implement, and review personalised care plans that reflect each individual’s unique needs, abilities, and goals. Our support is flexible, responsive, and non-intrusive—tailored to promote independent living while respecting the individual’s culture, traditions, and home environment.

Our highly trained and experienced staff provide compassionate care ranging from help with daily living skills such as shopping, cleaning, companionship and social engagement, to complex care for individuals diagnosed with dementia experiencing memory loss, behavioural challenges, or sleep disturbances.

At the heart of our service is a commitment to safeguarding privacy and confidentiality, ensuring personal information is protected and shared only in line with our strict confidentiality policies. By fostering strong partnerships with multidisciplinary teams, we ensure well-rounded, informed decision-making that leads to seamless, cost-effective care and the best possible outcomes for each individual.

Ethos and philosophy

At AQT, we are guided by the following core values, which shape the way we operate each day.

We believe that each client in our care has the fundamental right to:

Be recognised and valued as unique individuals deserving of personalised attention;
Receive care from professionals who understand their needs and are fully equipped to meet them;
Be treated with fairness, dignity, and equality, without discrimination;
Have their cultural, religious, and spiritual beliefs respected and acknowledged;
Receive timely and appropriate responses to all healthcare needs;
Feel safe, supported, and genuinely cared for at all times;
Be fully informed and actively involved in decisions that impact their lives;
Have their privacy respected, both personally and in regard to their belongings;
Be encouraged to think independently and make their own choices;
Have the right to voice concerns or complaints, with the assurance they will be taken seriously and addressed appropriately

People for whom care is provided

AQT Care provides support to individuals in need, whether they approach us directly or are referred through external sources.

We provide care to individuals financed by their Local Authority, individuals who are self-funding (private) or those on the Direct Payments scheme.

Care will be offered based on the following conditions:

Each individual’s needs have been thoroughly assessed;
The identified needs fall within the categories of care for which AQT is registered (personal care); and
Our staff possess the necessary skills and experience to meet those needs, including specialist support—either immediately or after completing appropriate training.

Our Services support a diverse range of clients, including:

Adults living with physical disabilities
Frail older adults
Older individuals experiencing cognitive decline or mental frailty
Individuals with long-term medical conditions
Those requiring rehabilitation or support following hospital discharge
Individuals with sensory impairments
People receiving palliative or end-of-life care
Adults with learning disabilities
Individuals experiencing mental health challenges
Individuals experiencing placement breakdown or eviction

AQTs Commitment to Safe and High-Quality Staffing

At AQT, we are committed to delivering the highest quality care by employing only those individuals who meet our strict standards. Through a thorough recruitment and selection process, we ensure that all staff have the right skills, qualifications, experience, and attitude to provide safe, compassionate, and effective support.

Every team member receives a full induction when they join, along with continuous training, regular supervision, and performance reviews to ensure they remain confident and competent in their roles.

To protect those in our care, all applicants must undergo an enhanced Criminal Records Bureau (CRB) check. Where required, staff are also registered with the Independent Safeguarding Authority, giving clients and families peace of mind that they are in safe hands.

All of our care workers hold a recognised Health and Social Care qualification such as the Care Certificate, BTEC Level 1, or NVQ/QCF Level 2 or 3 or are actively working towards achieving it.

Care staff are carefully matched to clients based on their qualifications, skills, experience, and suitability, ensuring they are fully equipped to provide safe, respectful, and high-quality care.

Supported Living

We have a range of properties offering different living environments from single occupancy or small groups as our properties range from 1 to 6 bedrooms. Every person has their own private bedroom that will be decorated to their tastes and needs, making their environment person centred. Communal areas are well maintained and homely and designed for shared living, with communal kitchens and lounges where people can come together to socialise, cook and relax with their peers. Properties are chosen for good access to the community and local amenities.