COMPLEX CARE
Complex Care That Puts People First
We provide specialist, tailored complex care for individuals with a wide range of health needs – from long-term medical conditions to highly specialised support requirements. Our role is to ensure that every person we work with can live as safely, comfortably, and independently as possible, while maintaining the quality of life they deserve.
Our care often involves supporting people with conditions such as:
Neurological disorders
Including multiple sclerosis (MS), motor neurone disease (MND), Parkinson’s disease, and Huntington’s disease.
Spinal cord injuries
From partial to complete paralysis, including ongoing respiratory care, skin integrity management, and mobility support.
Acquired brain injuries (ABI)
Rehabilitation-focused support to help individuals rebuild skills, manage behavioural or cognitive changes, and reintegrate into daily life.
Learning disabilities and autism spectrum conditions
Providing structured routines, sensory regulation strategies, and communication support.
Progressive illnesses
Such as advanced dementia, where care evolves alongside changing needs.
Palliative and end-of-life care
Ensuring dignity, comfort, and emotional support for individuals and their families during the most sensitive times.
Our team members are highly trained in advanced care techniques, including
01
Tracheostomy management and suctioning
02
PEG and NG feeding
03
Ventilator and respiratory support
04
Seizure management
05
Catheter and stoma care
06
Medication administration, including controlled drugs
07
Behavioural support planning
Why Complex Care Matters
Every care plan we create is developed in partnership with the individual, their family, and relevant healthcare professionals – whether that’s a consultant neurologist, occupational therapist, speech and language therapist, or physiotherapist. This collaborative approach ensures that support is not only clinically appropriate but also fully aligned with the person’s own preferences and lifestyle.
Ultimately, our aim is simple. To deliver safe, effective, and compassionate care that truly adapts to each person’s changing situation and wishes – whether that’s a child, older family member or any age in-between. We understand that inviting someone into your home to support a loved one is a deeply personal decision, often made at a time of worry or uncertainty. That’s why we take the time to listen, to understand your family’s unique circumstances, and to provide care that offers not only practical support but also reassurance and peace of mind.
Care That Goes Beyond the Medical
Beyond the medical side, we focus on whole-person care – integrating therapy, emotional wellbeing, and social inclusion into daily routines. We use assistive technologies, telehealth monitoring, and adaptive equipment to improve independence while ensuring safety.
We work closely with Local Authorities, Integrated Care Boards (ICBs), hospital discharge teams, and continuing healthcare (CHC) providers, offering a reliable, transparent partnership. Our processes include detailed risk assessments, regular outcome reviews, and measurable progress tracking so that commissioners and families can clearly see the difference we make.
For families, knowing your loved one is in capable, respectful hands means you can focus on being a parent, sibling, son, or daughter again – without the constant strain of managing care alone. Our goal is to be more than just a provider; we want to be a trusted partner, walking alongside you through every stage, ready to adapt as needs change, and always committed to putting dignity, safety, and wellbeing first.
Schedule a free consultation with one of our experts.
We’ll listen to your needs, answer your questions, and guide you through the options available. Together, we’ll create a personalised plan that gives you confidence, reassurance, and the right support from the very beginning.