Your Privacy Matters to Us

At AQT Homecare Services, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and safeguard your data.

Information We Collect

• Contact details (name, address, phone, email)

• Health and care information necessary for safe service delivery

• Emergency contact details

• Financial information for billing purposes

How We Use Your Information

• To create and deliver your personalised care plan

• To communicate with you and your family

• To comply with legal and regulatory obligations (including the CQC)

• To improve our services through feedback and reviews

Data Protection

• All personal data is stored securely and only shared with staff directly involved in your care.

• We never sell your information to third parties.

• We follow GDPR (General Data Protection Regulation) and Data Protection Act 2018 requirements.

Your Rights

• The right to access the information we hold about you

• The right to request corrections if your data is inaccurate

• The right to request deletion of your data (where legally possible)

• The right to complain to the Information Commissioner’s Office (ICO) if you believe your data is not handled properly

If you have any questions about this Privacy Policy or how your data is used, please contact us.